Subscriber Service Access Optimisation

Subscriber Service Access Optimisation involves the provision of automated, easy-to-use and cost-efficient modes of access by the subscriber to their mobile telecommunications services. Our customers have millions if not tens of millions of subscribers to serve and satisfy hourly, daily and weekly. With this type of scale, the cost of of providing human-to-human customer care to a good standard has a significant impact on profitability. Our Subscriber Service Access Optimisation solution allows our customers to automate their basic high-frequency basic customer care requirements - such as prepaid balance enquiries from subscribers, service account or profile settings changes by subscribers for example – while maintaining if not improving the speed of customer care service delivery. We have highly adaptable, scalable and cost-effective products that power customer self-care services across many modes including:

• Unstructured Supplementary Service Data (USSD) Menu-Based Self –Care Services
• Short Message Service (SMS) Menu-Based Self-Care Services
• Interactive Voice Response (IVR) Menu-Based Self-Care Services
• Internet (WEB) Portal Based Self-Care Services
• Mobile WAP Portal-Based Self-Care Services
• Mobile Internet Portal-Based Self-Care Services
• Mobile Handset Client-Based Self-Care Services